Article

Facilitation: A Bottom-line Issue

So you think facilitation is that "soft-skil-touchy-feely-stuff?" Think again! The single most important determinant of an organization's success is the strength of the working relationships of its people. There is nothing soft about digging into a thorny relationship at work. There is nothing "touchy-feely" about (more)

Story

Dealing with a sidetracker

"If Dana sidetracks the process one more time, I think I will strangle him. I've got to figure out how to keep our meeting on track in spite of his efforts to only deal with his agenda. I cut him off one time and he glared at me. He was quiet for a short time and then off he went again. He has some good (more)

Story

Succeeding with Fewer People

"Cut costs and raise productivity! Will that refrain never end? Somehow, I've got to get the people who are left in my department to do more. Could facilitation help?" The meeting with Tom's boss had not gone well. Obviiously, she was under the gun too. And now it had been passed on to him. Facilitation (more)